Do you need to request a refund?
For your security, it is mandatory to attach proof of payment to future orders.
If you want to request a refund, it is mandatory to add proof of payment for your service. This is another security measure, and presentation of the document conditions the reimbursement by Bradesco Saúde.
The rule will come into effect from the second half of January 2024.
Proof of the amount disbursed can be a file that demonstrates:
– Bank transfer.
– The Pix.
– Proof of the credit or debit card transaction.
– Clearing the check/draft that supports the origin of the amount paid in cash to the provider who provided the service.
Important!
The document must be in the name of the beneficiary who received care outside the referenced network or, in the case of minor dependents, in the name of the main beneficiary.
Remember: refund requests must be made exclusively through the Bradesco Saúde app. Your login and password are personal and non-transferable information.
In order to optimize the reimbursement process, we inform you that a new field will be added to the reimbursement request journey via APP to include the requested document/medical report, for psychotherapy, speech therapy and occupational therapy events.
It is important to remember that the medical request is already part of the documents necessary for the process, as stated in the General Conditions, guidelines and in the APP, but, when not received by the Insurance Company, it was requested during the analysis process, as soon as its absence was identified.
Therefore, this document becomes mandatory when requesting a refund, that is, without it it will not be possible to complete the request on the APP.
See below:
We also reinforce the necessary information in the medical request/report:
– Referral from the doctor (CRM) with diagnosis, indication of treatment with a psychologist and number of sessions requested. The document must be dated and signed.
– Referral from the doctor (CRM) with diagnosis, indication of treatment with an occupational therapist and number of sessions requested. The document must be dated and signed.
– Referral from the doctor (CRM) with diagnosis, indication of treatment with a speech therapist and number of sessions requested. The document must be dated and signed.
Bradesco Saúde against fraud!
Be aware when a non-referenced clinic requests an excessive number of laboratory tests.
Don’t normalize this custom.
This is not a legal practice.
And remember: whenever you notice that something is not up to standard, get in touch:
Bradesco Saúde Reporting Channels:
Call: 0800 701 2788
Use your health plan safely!
Refund only when there is disbursement.
Do you know what that means?
You can only request a refund when you have paid for the care provided in non-referenced third-party clinics.
If they offer you free consultations, they will likely use your refund as future payment.
This is not a legal practice.
When identifying a situation of this type, contact the Bradesco Saúde Reporting Channels:
Call: 0800 701 2788
Maintaining our commitment to attention and quality of care for beneficiaries, in addition to adequate regulation, we have advanced on another journey of safety.
Requests for laboratory tests that present an “excessive number” of procedures per event will be subject to prior evaluation by Bradesco Saúde, with the need for clinical justification from the requesting doctor. This criterion will include services requested in the referenced network or through reimbursement.
If necessary for authorization of care in the referenced network, the laboratory will make available the attached form, to be completed by the requesting doctor and signed together with the beneficiary, and subsequently returned to the provider so that they can mediate contact with Bradesco Saúde, in turn, will have up to 3 working days to complete the analysis, following the deadline recommended by the National Supplementary Health Agency – ANS.
For use through reimbursement, additional documentation (form) may also be requested for evaluation by Bradesco Saúde, according to requests directed to the beneficiary. It is worth clarifying that this document model can be obtained in advance by the beneficiary by accessing their logged-in area.
We thank you for your understanding and remain at your entire disposal for further clarification.
The Meu Doutor Novamed clinic network, from the Bradesco Seguros Group, brings news to our beneficiaries.
Now, it is possible to schedule or cancel an appointment through WhatsApp Bradesco Seguros.
See how easy it is
– Scan the QR code on the side or Register WhatsApp Bradesco Seguros – number (21) 4004-2702
– Give us a “Hello”
– Choose Option 3 – Health
– Enter Option 2 – Novamed Consultation
– Schedule, confirm or cancel your appointment
